Cancellation Policy
For any unforeseen cause, you must notify us in writing if you must postpone or cancel your tour or trip. Please confirm that the cancellation fees will take effect as soon as we receive your written correspondence. The cancellation policy would be applicable.
Note: When we receive the cancellation request via mail after business hours, the date of cancellation will begin to count the following day. The start date of the tour will also not be taken into account.
✔️Check-arrow 20% of the tour price is due 30 days before the trip.
✔️Check-arrow 30% of the tour price is due 15–29 days before arrival. (not including the cost of an elephant safari, gypsy, or canter.)
✔️Check-arrow 40% of the tour price is due seven to fourteen days before arrival. (not including the cost of an elephant safari, gypsy, or canter.)
✔️Check-arrow 50% of the tour price is due two to six days before arrival. (not including the cost of an elephant safari, gypsy, or canter.)
✔️Check-arrow No refund if you don’t show up or leave less than 48 hours.
✔️Check-arrow Clients must wait at least 24 hours to receive their vouchers and booking confirmation. You will receive your booking vouchers via hard copy, email, WhatsApp, or SMS.
✔️The cost for the Elephant Safari, Canter, and Gypsy is non-refundable.
✔️Check-arrow One room with an additional mattress will be given for three people.
✔️Check-arrow Before the trip, any changes to government taxes, hotel fees, safari fees, etc., will be communicated by phone or letter.
✔️Check-arrow To protect visitors’ safety, any reservations for a day trip to CTR during the rainy season (June 1–November 14) are tentative and subject to last-minute cancellations based on the weather. Therefore, all reservations made during this time are made at the visitor’s own risk, and cancellations due to inclement weather are not eligible for a refund.
✔️Check-arrow Dhikala, Bijrani, Jhirna, or Dhela Lodge: There is no reimbursement for reservations made at any of the Forest Lodges.
✔️Check-arrow Important Note: We will reimburse the whole cost to your designated bank account if your safari is not scheduled for any reason, such as a technical malfunction or seat availability. Accordingly, the same would be conveyed.
✔️Check-arrow Bookings for hotels and Forest Lodges during the busiest times of the year, such as weekends or weekdays (Holi, Diwali, X’Mas, and New Year), are subject to a separate cancellation policy, which is recommended as needed.
✔️Check-arrow Our Limitations and Liabilities: Please be aware that any increases in safari or museum permission fees, taxes, fuel costs, or guide fees determined by the Indian government will be charged as additional expenses after you have finalized the tour or service cost.
✔️Check-arrow Events including force majeure, strikes, fairs, festivals, bad weather, traffic, overbooked hotels, closures or limits on admission to a destination, etc. We will try our best to develop appropriate substitute plans, but we won’t be responsible for any reimbursements or claims for compensation that result from this.
✔️Check-arrow If there is a disagreement, the courts in New Delhi will have sole jurisdiction over it.